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How We Handle Policy and Compliance

Our legal framework is shaped around the realities of mobile-first account holders in Bangladesh. We lay out what applies to you, how your data moves through bKash, Nagad and Rocket transactions, and what you can request from us at any time.

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ipower How We Handle Policy and Compliance
POLICY CONTACT PATHS

Reach Us About Any Legal Query

If you have a question about how our legal terms affect your account, data or transactions, you can reach us through several channels. Our support team handles policy-related queries alongside general account help, and they can escalate matters that involve formal data requests or compliance reviews to the relevant internal team.

Live Chat Open live chat from any page on mobile or desktop. Policy questions about data access, account restrictions or payment disputes get routed to a specialist queue. You will receive a reference number to track progress.
Email Support Send your legal or data query by email. Include your registered mobile number and a brief description. Responses arrive within a working day for standard requests; formal data-access or deletion requests may take longer depending on verification steps.
In-App Messaging Use the messaging feature inside your account dashboard. This channel keeps a full history tied to your profile, so follow-up queries about the same legal matter stay in one thread for both you and our team.
DATA AND SECURITY HANDLING

How We Protect Your Information and Account

We take a layered approach to account security and data handling. From the moment you register through to every bKash, Nagad or Rocket transfer, multiple safeguards sit between your information and any outside access. Here is what that looks like in practice, and what you can control yourself.

Encryption in Transit Every transaction you make — whether a deposit via bKash or a withdrawal to Rocket — travels through encrypted channels. This applies equally to mobile browser sessions and desktop access, ensuring your payment details remain unreadable to third parties during transfer.
Data Retention Policy We retain transaction records and account activity logs for a defined period aligned with regulatory expectations in eligible regions. After that window, data is anonymised or deleted unless you have an active dispute or pending verification request with our team.
Cookie Usage Our site uses cookies to maintain your session, remember device preferences and improve lobby performance. You can adjust cookie settings through your browser. We do not sell cookie data or share it with advertisers outside the platform ecosystem.
Account Verification When you register or request a withdrawal above a threshold, we verify your identity through the mobile number linked to your bKash, Nagad or Rocket wallet. This step protects against unauthorised access and keeps your funds under your control alone.
How to Request Data Changes You can ask us to update, export or delete your personal data at any time. Submit a request via live chat or email, confirm your identity through the OTP sent to your registered number, and our team processes the change within the retention rules that apply.
Who Handles Your Data Internally A dedicated compliance function manages data-access requests, account reviews and regulatory correspondence. They operate separately from the customer support team, so escalated matters receive focused attention without affecting your regular account queries.

Common Questions About Our Legal Terms

These are the questions we hear most from account holders in Bangladesh about how our legal terms, data policies and account rules work in practice. Each answer reflects what actually happens on the platform rather than abstract policy language.

Access depends on your local law and eligible regions. We do not block specific districts by default, but if regulations in your area restrict online wagering, our terms require you to comply with those rules. We may restrict access if notified by a relevant authority.

We collect your mobile number, email address and the name tied to your bKash, Nagad or Rocket wallet. During identity verification for withdrawals, we may also request a photo of your national ID. All collected data is encrypted and stored according to our retention schedule.

Transaction logs are retained for a period aligned with regulatory expectations in the jurisdictions where we operate. Once that window passes, records are either anonymised or deleted — unless you have an open dispute or pending verification that requires the data to remain intact.

Yes. Contact us via live chat or email, verify your identity through the OTP process, and request full deletion. We will remove all personal data except what we are legally required to retain under applicable law. You will receive confirmation once the process is complete.

If we suspend your account for verification reasons or regulatory compliance, any confirmed balance remains yours. Once the matter is resolved — either through successful verification or a formal review — you can withdraw to your linked bKash, Nagad or Rocket wallet.

Yes. Where a conflict exists between our terms and the law that applies in your location, local law takes priority. We state this clearly in our terms. If a regulatory change affects your eligibility, we notify you through your registered contact details before any access changes.

Every deposit transaction passes through encrypted channels before it reaches your account wallet. We do not store your bKash or Nagad PIN. The transfer confirmation you see in your mobile wallet app is the same confirmation reflected in your ipower account balance.

Formal requests go through our compliance function. Start by sending a message via live chat or email stating that you want a formal data-access report. After OTP verification, the compliance team prepares your data export and delivers it to your registered email.

We use session cookies, preference cookies and performance cookies. None are sold to external advertisers. You can disable non-essential cookies through your browser settings at any time — though disabling session cookies may require you to log in again each visit.

You must meet the minimum age requirement set by applicable law in your region. During registration, you confirm that you meet this requirement. If we have reason to believe an account holder does not meet eligibility criteria, we may suspend the account pending verification.

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