Reference

Terms Conditions That Govern Your ipower Account

These Terms & Conditions set out the rules between you and us whenever you access your ipower account, place wagers, deposit through bKash, Nagad or Rocket, or request a withdrawal.

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ipower Terms Conditions That Govern Your ipower Account
POLICY CONTACT PATHS

How to Reach Us About These Terms

If anything in these Terms & Conditions is unclear, or if you need to raise a dispute or request a change to your account status, our support channels are available to help you directly. We handle policy queries through the same paths you use for general account help, so there is no separate form to hunt down.

Live Chat Open live chat from any page on the platform. Policy questions about account closure, identity verification or term disputes are handled here in real time, so you do not need to wait for an email reply.
Email Support Send your query to our support email address found in the Contact section of your account dashboard. Include your registered username and a brief description of the clause or issue in question so we can route it quickly.
Help Centre Our Help Centre contains structured answers about account rules, deposit and withdrawal policies, and wagering conditions. Search by keyword — for example 'withdrawal limit' or 'account verification' — to find the relevant clause explanation.
HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We take your account data seriously. Below is a summary of how we protect information, what we retain, and what you can request from us under these Terms & Conditions. Each point ties directly to a clause in the full agreement, so you know exactly where to look if you want the detailed language.

Encryption in Transit

All data moving between your device and our servers travels over encrypted connections. Whether you are logging in, depositing via Nagad, or browsing the lobby, the information cannot be read by third parties intercepting the connection.

Account Verification

We verify your identity before processing your first withdrawal. You submit a photo ID and proof of wallet ownership — the same bKash, Nagad or Rocket account you deposited from — and we confirm the match before releasing funds.

Data Retention Period

We retain account records for as long as your account remains active and for a reasonable period afterwards to comply with legal obligations. Once that period ends and no dispute is pending, personal data is deleted or anonymised.

Cookie Usage

We use cookies to keep you logged in, remember your language preference, and understand how you move through the platform. You can manage cookie preferences in your browser settings at any time without affecting core account functionality.

Right to Access

You may request a copy of the personal data we hold about you. Submit your request through live chat or email support, include your registered username, and we will provide the information within a reasonable timeframe as outlined in these terms.

Right to Deletion

If you want your personal data removed, contact support and request account deletion. We will process the request once any pending transactions or disputes are resolved, and confirm deletion via the email address linked to your account.

Questions You Might Have About These Conditions

Below are answers to the questions we receive most often about our Terms & Conditions. Each one addresses a specific clause or process so you can act on the information immediately rather than searching through legal text.

You must be of legal age in your jurisdiction and reside in a region where accessing our platform is not prohibited by local law. We verify eligibility during the account creation and withdrawal verification stages, and we may request documentation at any point.

No. These terms permit one account per person. If we detect duplicate registrations — same identity documents, same wallet, or matching device fingerprints — we reserve the right to suspend all related accounts and withhold any balances pending review.

We publish all updates on this page with a revised effective date at the top. Continued use of your account after that date means you accept the new version. For material changes, we may also notify you via the email address linked to your account.

Depending on the severity, we may issue a warning, temporarily suspend your account, or permanently close it. Funds held in a breached account are subject to review, and we may withhold balances where irregular activity or fraud is identified.

Our payment clauses require that deposits via bKash, Nagad or Rocket come from a wallet registered in your own name. Withdrawals go back to the same wallet used for deposit, and identity verification must be complete before any withdrawal is processed.

Raise your dispute through live chat or email support first. We aim to resolve issues directly. If we cannot reach a resolution, these terms outline an escalation path through our complaints procedure. Keep a record of your support reference number throughout.

Yes. Contact support and request closure. We will process any pending transactions, return any eligible balance to your registered wallet, and then deactivate the account. You can reopen later by contacting support again, subject to a new verification check.

We share data only where required to provide the service — for example, with payment processors handling your bKash, Nagad or Rocket transactions — or where mandated by law. We do not sell personal data to marketing third parties.

Certain promotional balances carry wagering conditions that must be met before you can withdraw associated funds. The specific multiplier and eligible game types are stated on each promotion's detail page, and these terms require you to meet them in full before requesting a cashout.

Send a request through live chat or email support with your registered username and a brief statement that you want a data access copy. We process these requests within a reasonable timeframe and deliver the data to the email address linked to your account.