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How ipower Handles Your Privacy

We keep your personal information under strict controls so you can focus on the lobby, not worry about where your data goes. This policy covers what we collect, why we collect it, and how you stay in charge of your own account details.

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What We Collect and Why

ipower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for basic identification details — your name, email, phone number, and the mobile wallet you link for deposits or withdrawals through bKash, Nagad, or Rocket. We use this information to verify your identity, process transactions, and keep

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your account secure. We also collect device data such as your browser type, operating system, and IP address to detect unusual login activity and prevent unauthorised access. Transaction records are stored so we can confirm deposit and withdrawal history when you request it, and so we
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can meet record-keeping obligations that apply in eligible regions under local law. We do not sell your personal data to third parties for marketing. If a third-party service processes data on our behalf — for example, a payment gateway handling your Nagad transfer — they operate
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under contractual obligations to protect that data. Cookie files help us remember your preferences and keep sessions active; you can manage cookie settings from your browser at any time. Availability of our services depends on your local law and eligible regions, and we only retain data
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for as long as it serves a legitimate operational or legal purpose. Once you close your account or request deletion, we follow a defined retention schedule before permanently removing records.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Privacy is not just a document — it shapes how we build every account feature. From encrypted connections to strict internal access controls, we design each layer to keep your details confined to the people and systems that genuinely need them. Below are the specific practices that govern your data inside our platform.

Encrypted Connections

Every page you load and every transaction you send — whether through bKash, Nagad, or Rocket — travels over an SSL-encrypted connection. This prevents interception of your account credentials and payment details in transit.

Cookie Management

We use cookies to maintain your session and remember display preferences. No cookie stores payment credentials. You can clear or block cookies from your browser settings at any time without losing account access permanently.

Account Security

Login sessions are monitored for location and device changes. If we detect an unfamiliar device accessing your account, we may require additional verification through the phone number you registered with us.

Data Retention

We keep transaction records and identification documents only as long as required by operational need or applicable legal obligations in eligible regions. After that window closes, data is permanently deleted from active systems.

Internal Access Controls

Only team members who need specific data to resolve your support request or verify a withdrawal can view your personal details. Access is logged, audited, and revoked the moment it is no longer necessary.

Your Right to Request Changes

You can ask us to correct inaccurate information, export your data, or delete your records entirely. Submit the request through live chat or email, complete verification, and we process it within our stated timeframe.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about how your data is used, or you want to request a copy or deletion of your personal records, reach out through any of the channels below. Our support team handles privacy enquiries as a priority, and we aim to acknowledge every request promptly. You can also update certain details yourself inside the account settings panel — changing your linked mobile wallet or updating your email takes just a few taps from any device.

Live Chat Open the chat widget from any page on our site. State your privacy concern and an agent will guide you through the verification steps needed before we action any data request on your account.

Email Support Send your privacy-related query to our support email. Include the phone number linked to your account so we can locate your records faster. We respond to written requests in the order received.

Account Settings Log in from your mobile or desktop browser, head to account settings, and update your contact details, linked bKash or Nagad wallet, or notification preferences directly without waiting for a support agent.

Common Questions About Your Data

We get regular questions from account holders about what happens with their information. Below are straightforward answers covering the areas people ask about most — from what we store when you deposit via Nagad, to how long we keep records after you close your account.

We collect your name, email address, phone number, and the mobile wallet details you choose to link — whether that is bKash, Nagad, or Rocket. We also record your device type and IP address for security monitoring purposes.

We do not sell your personal information. Third-party services like payment processors handle data only to complete your transaction and are bound by contract to protect it. No marketing data is shared externally.

Open live chat or email our support team with your registered phone number. After identity verification, we compile your data into a readable format and deliver it to the email address linked to your account.

Yes. Contact support and request full account deletion. Once verified, we remove personal details from active systems. Some transaction records may be retained briefly to meet legal obligations in eligible regions before permanent deletion.

When you update your linked wallet in account settings, the old wallet reference is replaced. We retain a log of the change for audit purposes, but the previous wallet number is no longer used for any future transactions.

Cookies maintain your active session and store display preferences like language. They do not contain payment details or passwords. You can delete cookies from your browser at any time — you will simply need to log in again.

No. Transaction records are kept for a defined period tied to operational need and any applicable legal requirements. Once that period ends and no active dispute exists, records are permanently removed from our systems.

Log in from your mobile browser or desktop, go to account settings, and edit your name, email, or phone number directly. For changes to verified identity documents, contact support so we can re-verify securely.

Our services are available where local law and eligible regions permit. The core privacy commitments apply equally to all account holders, but specific data retention timelines may vary based on the legal framework in your jurisdiction.

Reach our support team immediately through live chat. We will lock your account, investigate the access logs, and guide you through resetting credentials. Quick reporting helps us contain any unauthorised activity before further data exposure.

How ipower Handles Your Privacy

How We Protect and Manage Your Information

How to Reach Us About Your Data

Common Questions About Your Data

01 What personal data does ipower collect when I register?

02 Does ipower share my data with other companies?

03 How can I request a copy of all the data you hold on me?

04 Can I delete my account and all associated records?

05 What happens to my data if I change my linked bKash wallet?

06 How does ipower use cookies on my device?

07 Is my deposit and withdrawal history stored permanently?

08 How do I update incorrect personal information on my account?

09 Does this privacy policy apply differently depending on my region?

10 Who should I contact if I believe my account data has been compromised?

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